Parts is Parts

What does it say about me when I can admit that I spent most of my morning at work putting labels and stickers on file folders in preparation for this next year of business and L.O.V.E.D. it?

CONTROL. The woman craves CONTROL. (insert wicked and crazed laughter here and clasp your hands near your chin, making sure to rub them as if applying lotion) It’s an office supply problem. You know. Paper, and pencils, envelopes and white out? I’ve always had an issue with office supplies, and I’ve learned there’s no cure.

But wait! There’s more.

I worked a whole extra 90 minutos loving it. I could see a real live finished product that had dimension. And I could carefully pick up all the brightly colored folders, and click them on the desktop to make sure they were PERFECTLY lined up. So. Cool.

About half way through my time, someone brought up New Year’s Resolutions, and I was surprised that I hadn’t even thought of making one. Of course, now, it’s still on my mind. But not so much that it has kept my drawers in a knot or anything. Now that would be quite the conundrum. Call this practiced avoidance.

Why do you need a resolution when you have a list. I made one last night before going to bed so I could hit the ground running when I got home from my J.O.B. Guess what was first on the list? Okay, so you’ll never guess, and although I’m a complete pro at Twenty Questions, I’ll cut to the chase…

…my friends at Best Buy. Or better said if you’ve watched the show on Monday nights, Chuck, which is beyond surprisingly good for television and no, I’ve never watched Boston Legal, or 30 Rock, or…Okay, you get it. Buy More. That’s what the store is called on Chuck. Best Buy is Buy More. Whatever.

Anyway, I called like a gracious and tolerant consumer who has been screwed and dragged over the coals by the capitalist machine that will be the bane of our existence before we know it ahem…has been so patient with an obvious communication problem.

I was less than thrilled when Josh answered the phone after I dealt with the cheerful machine and sitting on hold for 10 minutes. It wasn’t that Josh wasn’t thrilling. He’s been well trained. “Let me verify that the television we’re talking about is at (***) 555-DORK.” I told him that was correct and that there were most likely red flags and unhappy faces stamped around my phone number along with a few Jolly Rogers and a Fickle Finger of Fate for good measure. After a professional pause, he stated that they did not deal with red flags and unhappy faces (bwahahahahahaha!) and then he read me the notes the supervisor wrote on 12-14 after I spoke with her about what could be done.

Poor Josh read, “General Electronics (authorized posers) is having difficulty ordering parts.” I could only gasp delicately and ask him to tell me if that meant the parts to fix our T.V. still had not been ordered before I collected myself to breathe scorching flames through the receiver. He politely responded that,” because I’m not a supervisor, ma’am (wince), I may not be able to access all the information regarding what has transpired.”

So yes I spoke to yet another supervisor whose name I was provided without a request and isn’t that stellar customer service? But after she said hello, she asked to put me on hold so she could review the service notes. Uhhh…what service?

And when she couldn’t tell me whether parts had or hadn’t been ordered, I told her I would take the T.V. to the closest Buy More Sucker Store and stay there until they gave me a new T.V.

And guess what?

She said in her well-trained and pleasant customer type service voice, ” I can submit an authorization for you, if you’d like.”

Huh? “An authorization for what?” I asked.

“An authorization for a replacement T.V. which will take three to five business days.”

Go figure. So I told her I’d prefer the quickest way to ensure the T.V. was totally functional and wasn’t this a lot of horse shit from me.  She said she’d pursue both avenues and ain’t that special. I was smiling, however. And I did NOT raise my voice ONE time. But my eyebrows were very angry.

So next Wednesday, I’ll bring this up again. You will be soooooo over it, but it will be so special to find out whether I’ve been granted a brand spanking new T.V. or parts. And you know what they say about parts.

Parts is parts…OR…the sum of the parts is greater than the whole.

What’s that song that says something about being happy if you know it and clapping your hands?

Yah. Like that.

Now, on to the next thing on my list.